Contact Us Form Submission
Existing 3-step sequence extended with 2 new touches at days 5 and 10. Unenroll when the contact converts or books a tour.
Schedule a Tour
Existing 3-step sequence. The CM post-tour follow-up is a manual template — not automated. Recommend building it as a HubSpot Sequence so sends are tracked on the contact record.
No-Show Recovery
All 3 steps are new. Suppress if contact reschedules or converts. Unenroll on reschedule or membership purchase.
Cold Re-Engagement
All 3 steps are new. Suppress if the contact opened or clicked any email in the past 30 days. Applies to contacts who filled out the Contact Us form or scheduled a tour but never converted. Unenroll on membership purchase.
Meeting Room & Day Pass
Both are scoped to the location of the booking or sign-up. The Day Pass email also triggers a CM task to follow up and coordinate the visit.